Yes, it burns.

[digitaldiscipline]

I just got THAT CALL.

The one that you hear seasoned electronics support folks chuckle over in the "no, that's too stupid, but it's still funny" conversations.

My professional life is complete, for a user just called me because their computers don't work because the power is out.




[it should be noted that they got a really, really terse "Call maintenance" response out of me, because, well... fucking DUH.]

Comments

[lisamantchev.livejournal.com]

*chokes on my coffee*

[y2kdragon.livejournal.com]

And it took how long for you to get that call?

My most recent version was "Yeah, I can see this system since I unplugged it from the network."

[etcet.livejournal.com]

about four seconds after the power went out, I reckon.

[y2kdragon.livejournal.com]

Heh, funny, but not quite the question I intended you to answer. More like, "How long have you been working in this field before you got that kind of call?"

[etcet.livejournal.com]

eleven years.

my favorites are still the guy who'd plugged his internal modem into his external modem, and vice versa [1] and one guy with the crappy cable signal[2].




[1] "Sir, where, exactly, is the dial tone going to come from? Can I put you on hold for a moment?"
"you're going to laugh at me, aren't you?"
"yes, and I don't want you to hear it."

[2] Cause: coaxial cable degradation of the "gnawed" variety, resolved with a service dispatch to run a new line, and the member heading off to have a difficult conversation with his daughter about her missing (and very, very deceased) pet gerbil.

[ruefullyamused.livejournal.com]

The phones working must have *really* confused them.

[etcet.livejournal.com]

yes. it did.

[vatine]

That'd be one advantage of VoIP phones, then... I had one, some six years ago, complaining about a dead leased line. It transpired that the whole block was without power.

[etcet.livejournal.com]

aye. ours get power via ethernet, too.

haven't had to put my FiOS to the test during a power outage yet, but i've got redundant backups (one for the FiOS, a big UPS for my pc & the router, and one for the security system at the house).

[scar4711.livejournal.com]

that's nothing... when I did Point of Sale support for some teen female clothing chain, I got quite a few calls saying their systems wouldn't turn on.. it seems they were unplugging the power strip to plug in the vacuum...

[fenixinthedark.livejournal.com]

It makes me wonder, ya know? What, precisely, did he think *you* could do about it???? Doncha just wanna ask?

[the-tatyana.livejournal.com]

I had to read that twice to confirm that I read what I thought I read. Wow. You handled that well. I'm not sure I could have kept my composure.

[etcet.livejournal.com]

It helps that I'm so inured to this sort of thing that my elation kind of happened after the fact.