This is why I'm not member-facing.

[digitaldiscipline]

Or: "If I'm talking to a member, something is really, really fucking wrong"

I just had a member on my line. They were looking for death benefits. I managed not to make a joke about causing it.

What I *did* say: "I'm sorry, we're really, really good here at the help desk, but I'm not sure there's anything I can do for your father."

So, I kicked ass, hooked them up with someone who can actually help them, and will now try and figure out who the hell transferred them to me.

ginnyland: and good for you for A) not making the joke B) getting them the person who could! lol and BOOO to the person who transferred them to you.
etcet: Uh, that -is- what I said. The horrible joke would have been much, much worse.
ginnyland: OMG
etcet: "Is he still under warranty?"

Comments

[y2kdragon.livejournal.com]

If he was under warranty, would you be able to service him? Or would you have to just trade him out?

[etcet.livejournal.com]

Fill out an RMA....