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[digitaldiscipline]

Yanno, some days, my opinion of folks is lower than others. "I can't print, and there's a blinking red light on the printer, where it says 'replace toner cartridge.'"

Well, did you try that?

I didn't think so.

In the grand scheme of things that need fixing, this is pretty goddamned unambiguous.

Comments

[smaugchow.livejournal.com]

Are you familliar with the site www.customerssuck.com ?

There is a section for tech support, among others. Might allow you to diffuse your rage via the 'misery loves company' angle, or perhaps just another avenue with which to vent.

[etcet.livejournal.com]

It's the endemic inability to think, at all.

A blinking red light on the device you're having a problem with? And an actual plain-English message saying what the problem and solution are? RIGHT THERE?

Quick, to the motherfucking Bat-phone!

[y2kdragon.livejournal.com]

I feel your pain here. I regularly have to tell my field sites to do upgrades and patches. One person in particular always pipes in with, "But have you tested this in the lab?"

"No, we haven't. We don't test a !@#$%-ing damn thing around here. That document titled 'Test Plan' is just a work of wild fiction where we make shit up, put it on paper, and send it off. Never mind the fact that it has a section about exactly how we tested it. And forget about the part where you got an advanced copy of the document, before release, to read and review. No, we haven't tested anything...EVER!"

[mpeace.livejournal.com]

Ha! I posted and then saw your post.

Look out, the stupid is everywhere!

[mighty-man.livejournal.com]

PC Load letter? WTF does that mean?

[zymergist.livejournal.com]

I have a mantra I repeat when stuff like this happens;
Large Calibur Automatic Weapons...

[i-renovated.livejournal.com]

open slot, insert fresh brain cartridge (and if the client can't manage it, WE will insert it with a crowbar...)

[kendra-manycats.livejournal.com]

A lot of times, all they have to do is talk to their admin. They wind up knowing a lot because stupid people dump this sort of thing on them all the time. Happened to me A LOT when I was at JCI. "The light on the printer is blinking" (it's out of paper), "the plotter isn't working"(are you Sure you printed to the plotter?), "my colorslides came out all smeary from the Ink Jet" (um, you printed them wrong side up...., just look at the box). On the job learning is how I wound up doing help desk in after 2 years.

[the-tangent419.livejournal.com]

I usually refer to that as a PEBKAC error and created error messages in my various databases for that.

Problem Exists Between Keyboard And Chair