2011-02-16 15:04![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
digitaldiscipline
digitaldisciplineAs the de-facto team lead for my group, it falls to me to bandy about both the carrot and the stick.
Today was a carrot.
Today was a carrot.
critus just gave us January's numbers, and thought you would want to know: relative to January 2010, inbound calls are up 22%, ticket volume is up 51%, and our call scores as a department are up 16%. WE ARE KICKING BUTT, GENTLEMEN.
