Wherein I impersonate a cheerleader

[digitaldiscipline]

As the de-facto team lead for my group, it falls to me to bandy about both the carrot and the stick.

Today was a carrot.

critus just gave us January's numbers, and thought you would want to know: relative to January 2010, inbound calls are up 22%, ticket volume is up 51%, and our call scores as a department are up 16%. WE ARE KICKING BUTT, GENTLEMEN.