2002-12-19 13:44![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
digitaldiscipline
digitaldisciplineAnyone know a good premeditated manslaughter attorney?
Thank you for your follow-up note. Unfortunately, my situation has further deteriorated since our correspondence this morning.
Today, New Orleans was swept by severe thunderstorms, which resulted in several gallons of rainwater entering my car through the "temporary" plastic sheeting I had affixed some six weeks ago while awaiting the repair to my sunroof. As you can surely appreciate, I am currently both wet and furious, and do not expect to be very understanding if Mr. Dempsey offers excuses in lieu of resolution.
I hope it will not be necessary to replace any of the items damaged by the saturation of my car's interior, or the personal effects therein.
If at all possible, I would appreciate it if Audi could provide some kind of voucher for caring for the soaked interior of my car, and if a mileage allowance could be made (should it be necessary to seek repair resolution at one of the alternate facilities you mentioned), it would go a long way towards assuaging my current animosity towards Audi as a whole.
I believe I am correct in saying that my relationship with Crescent City Motors has been irreprably tarnished, and I will not be looking to use them for any future service needs, and absolutely WILL NOT CONSIDER purchasing a VW, Audi, or any other vehicle (new or used) from them without a dramatic turnaround in the level of service I have received up to this point.
One last thing you can do for me, of you would, is provide the contact information for the head of Audi's customer service department, as I would like to address my concerns to him or her directly.
Thank you.
-Rafe
Auditalk wrote:
Thank you for your reply.
We are sorry to hear that you did not receive the service you should have at one of our Audi dealership's. We will be sure to forward your comments on to the appropriate person for review.
In the meantime, here are a few other locations in the New Orleans, LA area:
We hope that one of these two dealerships can assist you with your requests.
If we can help in any other way, please write again.
> -----Original Message-----
> From: Rafe
> Sent: Thursday, December 19, 2002 10:38 AM
> Subject: Re: Dealer Feedback - Complaint* - Crescent City Motors, LA
> Just to update you on the situation:
>
> I received a reply email from Walter Barbier at Crescent City Motors the following morning, in which he indicated that the head of service, Mr. John Dempsey, would be contacting me once he spoke with Lisa (either later that day, or on Friday the 13th). That was on Thursday, December 12.
>
> I have not been contacted by Mr. Dempsey to resolve this issue in the intervening week. Correspondence with Mr. Barbier (who, it turns out, is in the sales department) has been convivial, and he has indicated that he would remind Mr. Dempsey to address this situation. Thus far, that has not happened.
>
> As a premium auto marque, I'm very disappointed that an Audi/VW/Porsche dealership would exhibit such shoddy customer relation skills.
>
> Please let me know where another dealership within a reasonable distance exists, as I am unwilling to give Crescent City Motors my patronage any longer.
That's right, MY FUCKING CAR IS FULL OF WATER. At least Kim's parents' gifts, and those for her brother, were in the back seat and only caught a few drops. My portable CD player, on the other hand, was dead center in the deluge.
Thank you for your follow-up note. Unfortunately, my situation has further deteriorated since our correspondence this morning.
Today, New Orleans was swept by severe thunderstorms, which resulted in several gallons of rainwater entering my car through the "temporary" plastic sheeting I had affixed some six weeks ago while awaiting the repair to my sunroof. As you can surely appreciate, I am currently both wet and furious, and do not expect to be very understanding if Mr. Dempsey offers excuses in lieu of resolution.
I hope it will not be necessary to replace any of the items damaged by the saturation of my car's interior, or the personal effects therein.
If at all possible, I would appreciate it if Audi could provide some kind of voucher for caring for the soaked interior of my car, and if a mileage allowance could be made (should it be necessary to seek repair resolution at one of the alternate facilities you mentioned), it would go a long way towards assuaging my current animosity towards Audi as a whole.
I believe I am correct in saying that my relationship with Crescent City Motors has been irreprably tarnished, and I will not be looking to use them for any future service needs, and absolutely WILL NOT CONSIDER purchasing a VW, Audi, or any other vehicle (new or used) from them without a dramatic turnaround in the level of service I have received up to this point.
One last thing you can do for me, of you would, is provide the contact information for the head of Audi's customer service department, as I would like to address my concerns to him or her directly.
Thank you.
-Rafe
Auditalk wrote:
Thank you for your reply.
We are sorry to hear that you did not receive the service you should have at one of our Audi dealership's. We will be sure to forward your comments on to the appropriate person for review.
In the meantime, here are a few other locations in the New Orleans, LA area:
We hope that one of these two dealerships can assist you with your requests.
If we can help in any other way, please write again.
> -----Original Message-----
> From: Rafe
> Sent: Thursday, December 19, 2002 10:38 AM
> Subject: Re: Dealer Feedback - Complaint* - Crescent City Motors, LA
> Just to update you on the situation:
>
> I received a reply email from Walter Barbier at Crescent City Motors the following morning, in which he indicated that the head of service, Mr. John Dempsey, would be contacting me once he spoke with Lisa (either later that day, or on Friday the 13th). That was on Thursday, December 12.
>
> I have not been contacted by Mr. Dempsey to resolve this issue in the intervening week. Correspondence with Mr. Barbier (who, it turns out, is in the sales department) has been convivial, and he has indicated that he would remind Mr. Dempsey to address this situation. Thus far, that has not happened.
>
> As a premium auto marque, I'm very disappointed that an Audi/VW/Porsche dealership would exhibit such shoddy customer relation skills.
>
> Please let me know where another dealership within a reasonable distance exists, as I am unwilling to give Crescent City Motors my patronage any longer.
That's right, MY FUCKING CAR IS FULL OF WATER. At least Kim's parents' gifts, and those for her brother, were in the back seat and only caught a few drops. My portable CD player, on the other hand, was dead center in the deluge.
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![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
(no subject)
(no subject)
right now, it's the service manager who's got the crosshairs on his nuts.
Walt-
At this point, I have a car full of water and sodden personal possessions thanks to today's storm overpowering the six-week-old tape & plastic "temporary" fix I assembled while anticipating a prompt repair to my sunroof. (Fortunately, none of the soaked items were Christmas gifts being taken to or from the Post Office, though it remains to be seen if my CD player is still functional).
Suffice it to say, I am without any further patience, and may well bring my damp self in to speak with Mr. Dempsey personally if I don't hear from him by the end of business Friday. I would encourage you to share a printout of this letter with Mr. Dempsey, just so he knows what state of mind he's liable find me in, should he finally call.
Wbarbiercc@aol.com wrote:
> I spoke with John Dempsey yesterday afternoon. He had read over the printout of your e-mail message to me. Hadn't been able to get together with the service advisor (Lisa) at that point and wanted to talk with her first. I'm hoping that he did contact you yesterday. If he didn't, then it will probably be this afternoon before you hear from him (service department has some visitors in from one of our manufacturers going over warranty procedures and stuff).
>
> Anyway, let me know if you don't hear from him and I'll get my lighter out and warm him up.
To start with...
3800 Hamlin Road
Auburn Hills, MI 48326
Tel. (810) 340-5000
That's the address of their headquarters. Address to the attn of VP of Customer Care/CEO or President.
I will have a name and actual title for you...just give me a few.
Bites that you've had that happen. Take them down!!
Re: To start with...
Re: To start with...
Anyhoo, Audi of America, Inc and Volkswagen of America, Inc are somewhat the samething apparently...ie: VW/Audi of America, Inc (can we say...OISH!!)
The number above and such has changed to (248) 340-5000. If you are like me and only deal with the little peeps for initial contact and then just jumped to the Top when you are pissed and need immediate resolution... Here's who you need to address your letter to: Gerd Klauss, President & CEO.
If you need anything else, a gaggle of pygmies with sharp pointy sticks, barbaric gnomes of doom, or Stef's headbutting squirrels....let me know..
*HUGE HUGS*
Re: To start with...
right now, I could go for a posse of strippers and a hefty bag. . . the latter to affix over the hole in my roof, the former to take my mind off of things afterward (or at least cavort distractingly while I do the patch work)
*sigh*
Re: To start with...
Ok...I'll send word to the Silver Slipper Saloon to ship a couple of strippers your way.....how about a topless bartender that lights her nipples on fire??? Just a suggestion....
Re: To start with...
(no subject)
(no subject)
Mayhaps the last thing....
See how fast things will get done then.....bwahahahahha
Re: Mayhaps the last thing....
Re: Mayhaps the last thing....
honestly, i'd go away at this point if they'd fix what's wrong with my car without it costing a fortune, make sure there's no water damage to any of the inside (i don't need mold or mildew in my carpet, thanks), and throw in a friggin car-wash voucher or something similar to just say, "we're sorry for the incredible inconvenience."
it's not like i'm after a new car, fer chrissakes.
honestly, this would probably never have become an issue if my fucking "warranty" company hadn't been such cheapwads and covered the goddamn sunroof in the first place.
(no subject)