Customer Service Week

[digitaldiscipline]

In the fine and cynical tradition of celebrating people who have shitty jobs. . .

We Know Your Job Sucks. Here - Have A Cookie.

But seriously, be nice to the poor bastard at the other end of the phone. They get paid like shit and put up with people demanding soul-killing levels of productivity while still coming across as the friendly and caring voice of The Company in 150 seconds or less.

I think I feel bad when some headset slave (I've been canvassed by just about every cancer, police, and firefighting charity in creation since registering my car) says "Thank you" just because I don't tell them off.

Comments

[trystbat.livejournal.com]

Heh, I had no idea 'customer service week' was s'thing outside of my company. I hadn't heard of it before I saw all the posters around campus here. And for all the crap they get outside the company, some of the best working experiences I've had are w/customer care folks inside the company. They're good eggs.

[theonebob.livejournal.com]

I am always nice to the person on the other end. I hear them out, I let them say whatever they have to say, and when I'm not interested I let them know by saying "No, thank you." The only time I pull my New Jersey attitude out is when I'm calling them and they are: discourteous, clearly incompetent, obviously giving me a hard time or abusive.

[ladysoleil.livejournal.com]

Agreed. Sometimes, ya just gotta go Jersey on some dumbass who richly deserves it. ;)

[etcet.livejournal.com]

I think the technical term, when applied to T1B, is "going Booty Patrol." *g*

[fenixinthedark.livejournal.com]

Wooo...

I get a cookie because I'm in CS and answer phones????

Waaaaay cool. Whose gonna give me the cookie?

Whoops...maybe we're not all using the word "cookie" the same here.

[etcet.livejournal.com]

small round thing. baked. may contain chocolate chips, raisins, et cetera.

[fenixinthedark.livejournal.com]

Not the kind I wanted, but I'll take what I can get. ;-)

[firefly-pilot.livejournal.com]

I'll give you a cookie.

A cherry almond one, if you want. :)

[ross-winn.livejournal.com]

I love cookies...

by the way, contrary to popular opinion many customer service jobs are the easiest jobs in the world.

Unless you are a jackass...

[dogsbody01.livejournal.com]

Or unless, your dealing with Jackasses!

[dogsbody01.livejournal.com]

In the fine and cynical tradition of celebrating people who have shitty jobs. . . Customer Service Week? What a crock! It should be, Customer Indentured Servitude Week!After working in that particular Hell, all I can say; is that it would take a Hell of a lot more.Than a fucking Cookie, to keep me happy!

[kendra-manycats.livejournal.com]

Having worked at a help desk I know the cathartic value a good rant can have for someone who called me. But I also know the headache I can get from someone who doesn't calm down after the rant.

When I KNOW I'm too angry to be rational and want to let someone have it, I apologize ahead of time and try to get the rep. to forward me to a manager. I try to make it clear to them that they will not be able to help me, the situation is too screwed up for that and the story is long and involved and can't be clearly transcribed into a document.

When a fridge we bought was delivered by untrained simian bipedals who scratched, dented and otherwise destroyed it, I went through 4 levels of management before I felt satisfied that I had gotten my point across and there would be a result post haste. I could hear them sweating through the phone (HEE).

They don't get paid enough to put up with the result of their companies serious fuck ups.