Fuckbaskets

[digitaldiscipline]

Remember those nice things I said about Belkin's "Yes sir, right away sir," RMA response in late January when I discovered my UPS was toast?

I take them right the fuck back.

Got an email from them today - "We no longer RMA UPS devices. You should never have gotten an RMA number in the first place. If it's still under warranty, and you fax us a copy of your original receipt, we can reimburse you."

Comments

I call BullSHIT

[mschaos.livejournal.com]

oh jeeebus

you have the email saved? perhaps look at their TOS?

I say call them and tell them they promised, you have the documentation and wtf are they going to about it?

[ruefullyamused.livejournal.com]

Just in case you're feelin' extra ornery:

Belkin International, Inc.
501 W. Walnut St.
Compton, CA 90220
310-898-1100
President and CEO: Mark Reynoso

Just to save ya a few clicks *eg*

[etcet.livejournal.com]

Oh, I already sent the goddamned thing to that address. If nothing else, I guess I can take solace in the fact that they're gonna need to recycle it.

[ruefullyamused.livejournal.com]

For once, you're nicer than me *smirk*

In the past when I've had issues with low-level asshats I've been a total cock and escalated it with a call to the # for the head-est honcho I can find. Of course *they* don't pick up cuz that's what secretaries are for.

On the other hand, my best guess is that head honcho's secretaries get paid far better than the low-level pain in the ass causing the problem and I *know* the secretary has far, far better things to do, so I take my time and explain in tedious detail how I've been fucked, why her office should be happy to get my candid consumer insight, and why it tickles me to know that every minute I've got her on the phone it's costing them money and productivity.

The weird thing is that it has consistently worked for me.

[y2kdragon.livejournal.com]

Should have included the RMA# and a letter stating that, since they DID give you an RMA authorization, they WILL replace the unit. Make sure it's sent with a return receipt and signature requirement. And to hell with that RETCON e-mail.